CONSULTATION FEES
Consultation Fees are as per the following rates for a standard session ( ie 50 minutes):
Private/Medicare/Health Fund: Standard Consultation: $220
NDIS: As per the current NDIS price guide
These fees are significantly below those recommended by the Australian Psychological Society (APS), which are currently set at $300 per session. The fees cover your session time, administration requirements (clinical case notes), brief administrative phone calls, and reporting requirements under Medicare. Treatment services do not attract GST. Fees for psychological assessments ca be found on the assessments page.
REBATES
A Medicare rebate is available after fee payment, for clients with a Mental Health Care Plan (MHCP), who have an eligible mental health diagnosis. This rebate is currently $93.35.
Under the current Medicare Better. Access scheme, clients may receive a rebate for up to 10 sessions under a MHCP per calendar year. The number of sessions (up to 10) you may receive a rebate for is determined by your referring practitioner. Clients wishing to utilise the Medicare rebate need to have a MHCP and be referred by a GP or Psychiatrist. Alternatively, if you have private health insurance you may be able to access a rebate through your fund. Please check with your fund to confirm any rebates available to you, and the number of sessions for which you may claim. You are not able to claim both a Medicare rebate and a private health fund rebate for the same session. It is the responsibility of the client to provide the correct Medicare details/card for administration to process the rebate. Should the incorrect information or no information provided, a receipt of payment will be emailed to you for you to claim the rebate directly.
PAYMENTS
Payment is required at the end of your consultation, and may be made using (STRIPE). Our practice uses Medicare Online Claiming to process rebates overnight into the account linked to your MyGov account. If, for any reason, Medicare or your private health fund refuse to pay a rebate for your session, then you are fully responsible for payment. Should Medicare not process your rebate or the rebate is unsuccessful, the practice is not responsible for providing the client/claimant with the Medicare rebate, in this instance, it is the client/claimant's responsibility to contact Medicare directly. Should your nominated NDIS plan manager or the NDIS directly not process your claim, you are responsible for payment of the consultation/s.
Cancellation Policy
Thank you for respecting our time as we respect yours. One hour is put aside solely for your session and as such if you do not attend Déanne is unable to support another person who may have been able to attend the session. Our cancellation policy states that your credit card will be charged 60% of the appointment fee for cancellations made within 48 hours prior to the appointment. If cancelled within 24 hours prior to the appointment, you will be charged 100% of the fee. Alternatively if you do not advise of your credit card details an invoice will be sent to you and is payable on receival. Should two consecutive appointments be cancelled or not attended, further appointments will be cancelled. We understand that at times circumstances change or you may be busy, if this is the case, please contact us and your sessions can be placed on hold and you can contact us when you feel you can attend sessions on a regular basis to ensure continuity of care. Should the cancellations/non attendance occur, we will notify your referring GP (should this be the case) and return care to the GP. If you have any questions about our cancellation policy, please email or call the practice.
Telehealth Services Terms and Conditions
Scope of Services:
Telehealth services provided through this platform are intended for psychological consultations, assessments, and treatments as deemed appropriate by qualified professionals.
Technology Requirements:
Clients are responsible for ensuring they have access to a stable internet connection, compatible devices, and any required software or applications for telehealth sessions.
Privacy and Security:
We are committed to maintaining the privacy and security of client information during telehealth sessions. All measures are taken to protect sensitive data in accordance with Australian privacy laws.
Informed Consent:
Clients must provide informed consent for telehealth services, acknowledging the limitations and potential risks associated with remote healthcare delivery.
Changes, Cessation, Interruption, and Disruptions to the Platform
You comprehend, consent, and recognize that we reserve the right to alter, suspend, interrupt, or terminate the platform, any segment thereof, or its utilization, either universally or for you individually, at our discretion and without prior notice. You further acknowledge and agree that we shall bear no responsibility for any of the stated actions or for any resultant losses or damages arising from such actions.